Essential Solar & Electrical Privacy Policy

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Essential Solar & Electrical Pty Ltd is committed to protecting the privacy of our customers and potential customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us through Facebook forms, advertisements, or other platforms related to our solar and electrical services. By providing your information, you agree to the terms outlined in this policy.

We collect the following types of information from potential customers through our website forms, Google Ads,  Facebook forms and ads:

• Name
• Email address
• Phone number
• Mailing address (if provided)
• Other information you voluntarily provide in our forms (e.g., project details or preferences for solar or electrical services)

• Demographic information (e.g., city or region, inferred from form submissions)
• Technical data (e.g., IP address, browser type, or device information) collected through Facebook’s tools or analytics
• Interaction data (e.g., ad clicks, form submissions, or page views)

We collect information in the following ways:

• Facebook Forms and Ads: When you fill out a form or respond to our advertisements on Facebook, we collect the information you provide.
• Automated Tools: We use Facebook’s analytics and tracking tools (e.g., Facebook Pixel) to collect non-personal information about your interactions with our ads or website.
• Third-Party Partners: We may receive information from third-party platforms (e.g., Facebook) that manage our advertising campaigns, in compliance with their privacy policies.

We use the information we collect to:

• Contact you regarding your interest in our solar and electrical services
• Provide quotes, schedule consultations, or deliver relevant information about our services
• Improve our marketing campaigns and customer outreach
• Analyze trends and customer preferences to enhance our services
• Comply with legal obligations or respond to legal requests

We do not sell or rent your personal information to third parties. We may share your information in the following cases:

• Service Providers: With trusted third-party vendors (e.g., CRM platforms, email marketing tools) who assist us in managing customer relationships or marketing, under strict confidentiality agreements.
• Legal Requirements: If required by law, such as in response to a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security of your data.

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Opt-Out: Opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

To exercise these rights, contact us at [Insert Contact Email or Phone Number].

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including providing services, complying with legal obligations, or resolving disputes. Typically, we retain customer inquiry data for [Insert Timeframe, e.g., 2 years] unless you request deletion.

Our Facebook forms and ads are hosted on Facebook’s platform, and your interactions with these forms are also subject to Facebook’s Privacy Policy. We encourage you to review their policies to understand how they handle your data.

If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website [Insert Website URL, if applicable] with the “Last Updated” date revised. We encourage you to review this policy periodically.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Essential Solar & Electrical Pty Ltd
Email: admin@essentialsolarelectrical.com
Phone: 0458736346